The process for upgrading or renewing your license depends on the license type you are covered by. We've outlined the general processes below, but if you have any specific queries please feel free to get in touch with our support team .
Individual inventory licenses
New inventory licenses can be purchased online by inventory administrators, with payment made by credit/debit card from the License & Settings panel on the Inventory Management page. If you would prefer to pay by bank transfer or by purchase order, please contact our support team . Pricing information for individual inventory licenses can be found on the pricing page .
Individual inventory licenses are usually available on an annual basis only; however, in some situations we may be able to offer a multi-year license if required (for example to fit within a financial year). When a payment has been processed for your license purchase, you will receive an email confirmation with an invoice attached.
Renewing & upgrading licenses
When renewing or upgrading a license, the same process is followed as if you were purchasing a license for the first time. Administrators should head to the Inventory Management page and open the License & Settings panel before entering credit/debit card details. You can renew a license up to six months before its date of expiry.
Downgrading a license
If you would like to downgrade your license type, for example from the Premium tier to the Basic tier, please get in touch with our support team. Any credit remaining on your existing license will be applied as an extension to the downgraded license, so you will not lose out on any time you have already paid for.
Moving to a site or enterprise license
Moving from an individual inventory license to a site or enterprise license is a straightforward process: please get in touch with our support team who will manage data migration. Your access to ChemInventory will continue uninterrupted during this process, and your inventory data will not be modified or lost.